Shipping methods:
We presently offer the following delivery options: Express DHL, E-Commerce DHL, and International FedEx. You can choose the appropriate shipping method to meet your requirements. We can give you some suggestions about shipping methods. FedEx courier services are less expensive for domestic goods, whereas DHL is less expensive for international shipments. While FedEx is often faster for internal US travel, DHL Express service is typically the quickest choice for international shipments. Although both DHL E-Commerce and DHL Express are employed by DHL, their business objectives are different. The transport rate has a considerable impact. Compared to airmail, DHL E-Commerce goes more slowly. After the parcel reaches the target country, the transportation will be under the control of the destination post office. DHL Express is more rapid.
Delivery Time:
Orders for items that are in stock may typically be shipped out within 4 hours. The estimated arrival period following shipment of the products is determined by the shipping option you selected: FedEx International,5-7 business days; DHL Express,5-7 business days; and DHL E-Commerce,5-7 business days.
When_shipped
Once onzuu has successfully received your payment, processing of in-stock orders will start. Order processing typically takes 4-5 hours before shipping. Please refer to the lead time information in the quote result before you make the payment for return orders as the package will be shipped out once all goods are prepared for shipment.
How to track my order?
Your order will be picked up by the courier service, and you will be notified via email with tracking details. To follow your order on the 'Order History' tab, you can log into your onzuu account or enter the email address you used to place it.
Change shipping address
If you need to modify the order address, please click here to contact customer service and include the onzuu order NO. and your new address details. onzuu is unable to guarantee that changing the shipping address will be successful after your order has been dispatched. Therefore, please double check the address information before submitting the online order. You can attempt to amend the shipment address directly with the local courier or post office if the product has already arrived in the intended country.